Gracelia Jewelry uses high-quality stainless materials such as sterling silver, 18k gold, and genuine gemstones sourced from trusted suppliers.

Yes, every Gracelia Jewelry piece is meticulously handcrafted by skilled artisans, ensuring attention to detail and quality craftsmanship.

Gracelia Jewelry offers a lifetime color warranty against manufacturing defects. Please refer to our warranty page for more details.

Each Gracelia Jewelry item is elegantly packaged in a signature box, perfect for gifting or storing your cherished pieces.

To keep your Gracelia Jewelry looking its best, we recommend gently cleaning with a soft cloth and storing in a dry, sealed bag when not in use. Avoid contact with harsh chemicals and extreme temperatures.

You can simply input your tracking number or provide your email address & order number. The order status will be displayed in this tracking page. Stay updated on your order with ease here:

Track Your Order Page

If you're experiencing trouble placing an order, please reach out to our customer support team at graceliajewelryofficial@gmail.com for assistance.

Gracelia Jewelry accepts major credit cards, PayPal, and other secure payment methods for your convenience. Plus, we'll also support installments from Sezzle & Klarna soon.

Sorry:( Orders can't be changed or canceled once dispatched. Contact us promptly if you need changes (e.g. your delivery address).

Taxes and duties may vary depending on your location and are included in the listed prices. We guarantee there are no extra fees.

Our expected delivery times vary depending on the destination:

• UK: 4-8 business days
• US: 5-9 business days
• Australia/Canada: 5-12 business days

Please note that all orders will be dispatched from our warehouse within 1-2 days of purchase. However, during peak holiday seasons or high volumes of orders, there may be slight delays. Rest assured, we are continually working to improve our shipping services, and we'll soon be launching an express shipping option for faster delivery.

We offer a 30-day return policy for unused items in their original condition. Please visit our Returns & Exchanges page for detailed instructions.

Exchanges are accepted within 30 days of purchase for items of equal or lesser value. Contact us to initiate an exchange.

To initiate a return or exchange, please contact our customer support team at graceliajewelryofficial@gmail.com with your order details.

Yes! Gift cards are available for purchase on our website and can be redeemed for any Gracelia Jewelry item.

The Gift Card will be automatically delivered to your email box.

Our knowledgeable staff can assist you in selecting the perfect piece for your loved one based on their preferences and style.

Plus, you can also check our gift guide/blogs for more selection information.

Explore our curated gift guide for inspiration and recommendations on selecting the ideal jewelry gift.

Yes! Please add your gift note in your Jewel Box. We'll pack the gifts with care and love!

You can simply subscribe to our mailing list on our website. 15% off new member discount will be in your mail box.

Plus, you can stay updated on the latest collections, promotions, and our exclusive offers.

You can unsubscribe from our mailing list at any time by clicking the "Unsubscribe" link at the bottom of our emails or by contacting us directly.