Returns & Exchanges

Return & Exchange Policy:

• 30-Day Return Window: Enjoy the flexibility of returning any items purchased from GraceliaJewelry.com for a full refund within 30 days of receiving your order.
• Conditions for Returns: For a successful return, ensure your item remains in its original condition, unused, and in its original packaging, including any accompanying gifts.
• Return Shipping Costs: Please be aware that while we gladly refund the full cost of the item or provide a replacement upon return, return shipping costs are not covered. You will be responsible for covering the return shipping expenses.
• Refunds: After a thorough inspection, your refund will be processed back to your original method of payment. Please allow 2-7 business days for the refund to reflect in your account.
• Exchanges: If you wish to exchange your item for a different one, we offer store credit. Upon receipt of your return, we will issue you a personalized credit code.

Initiating a Return:

To begin the return or exchange process, please contact us at graceliajewelryofficial@gmail.com. Our team will guide you through the necessary steps to ensure a smooth process.

For product-related issues, please inform us, as we will take a different approach to resolve the matter.

Returning a Gift:

If you need to return or exchange a gift, kindly reach out to us directly for assistance. Due to security reasons, we require the original customer's involvement in the process. We appreciate your understanding.

For any further inquiries or concerns, feel free to contact us at graceliajewelryofficial@gmail.com.