Order & Shipping

1.Delivery Time Estimates:

• United Kingdom: 4 - 8 business days
• United States: 5 - 9 business days
• Australia: 5 - 12 business days
• Canada: 5 - 12 business days

Important notes —

All orders are shipped directly from our warehouse within 1-2 days of the order being placed. During busy periods, shipping times may be affected, and you may need to inquire with your selected courier regarding their deadlines. Please note that deliveries to remote areas may experience delays.

We currently operate and ship to the United Kingdom, United States, Australia, and Canada. We apologize for any inconvenience, but we are unable to ship to other countries and regions at this time.

2.Shipping Destinations:

We currently operate and ship to the United Kingdom, United States, Australia, and Canada. We do not support shipping to other countries and regions at this time.

3.Order & Shipping Process:

You will receive an order confirmation via email as soon as you have placed your order. Your order will be processed and dispatched within 1-2 business days. Once your order is on its way, it may take between 4-12 days depending on your shipping destination. We'll send you the tracking number via email, allowing you to follow its journey on our tracking page.

If you haven't received the order confirmation email, it's possible that you entered an incorrect email address. Please contact us at graceliajewelryofficial@gmail.com, and we'll assist you in locating your order. Please make sure to provide your full name, shipping address, and phone number associated with your order.

 

4.Order Status:

After placing your order, you can track its status immediately on our tracking page by entering your order number and email address. You can find the order number in your account or order confirmation email. Once entered, you'll see the following statuses: Ordered > Processing > Order Ready > In Transit > En Route > Delivered.

Track your order status here.

5.Order Cancellations & Changes:

Our team works efficiently to process orders. Once placed, we cannot guarantee cancellations or changes to your order. If you've entered an incorrect shipping address, please contact us at graceliajewelryofficial@gmail.com.

6.Trouble Placing Order:

If you encounter issues placing your order, here are some helpful tips:
1. Ensure a stable internet connection.
2. If the issue persists, try:
- Using another browser or device.
- Ensuring your card is authorized for international payments.
- Trying another payment method or contacting your bank.
If you continue to experience issues, please contact us at graceliajewelryofficial@gmail.com.

 

7.Late & Lost Orders:

While rare, we apologize for any delays! Although we rely on our shipping partners for reliable tracking and delivery, unforeseen circumstances may occur. If your order is delayed, please consider potential shipping delays. We're unable to accept responsibility for lost or stolen packages. If your order exceeds 21 business days, please contact us at graceliajewelryofficial@gmail.com.

If your order is marked as "Delivered", we recommend checking the surrounding areas and contacting neighbors. After allowing at least three business days, we suggest filing a claim with your local carrier. If you still haven't received your order, please contact us at graceliajewelryofficial@gmail.com.

8.Missing/Incorrect Items:

If you've received incorrect items or items are missing from your order, please contact us immediately at graceliajewelryofficial@gmail.com. Please provide your order number, photos of the received items, and your shipping label.

9.Gracelia Jewelry Lifetime Color Warranty:

Coverage includes issues with gold coating color and pearl discoloration, for items purchased from graceliajewelry.com. Promotional gifts may not be covered.

Exclusions:
- Silver tarnishing
- Lost jewelry
- Scratches from normal wear and tear
- Damage from misuse or improper storage

To submit a claim, contact us at graceliajewelryofficial@gmail.com with your order number, shipping address, item details, description of the issue, and photographic evidence.

10.Gracelia Jewelry Broken/Faulty Item Warranty:

Within 90 days of delivery, if you've received a faulty item or if jewelry is broken due to a manufacturing defect, contact us at graceliajewelryofficial@gmail.com. Please provide your order number, shipping address, item details, description of the issue, and photographic evidence. Promotional gifts may not be covered.