Terms of Service

Online Store Terms

By visiting our site and/or purchasing from us, you engage in our “service” and agree to be bound by the following terms and conditions. These terms and conditions apply to all users of the site. Please carefully read our terms and conditions before using our website.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit our “service” in any way.

You understand that your content may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

Information Accuracy

We are not responsible if information made available on this site is not accurate, complete, or current. The information on this site is provided for general information only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

Changes and Prices

We reserve the right to modify the price of any product at any time without notice.

Products

We make every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your computer monitor’s display of color will be accurate.

We also reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. We do not warrant that the quality of any products purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

Order Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You understand that if your package fails to arrive due to inaccurate, incomplete, or outdated information provided by you, you forfeit your right to receive your order. In this case, Gracelia Jewelry shall not be liable for any losses and is not obligated to resend your order.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per order. These restrictions may include orders placed by the same person and/or billing and/or shipping address and/or credit card. If we change or cancel an order, we will attempt to notify you by email or phone, but we are not obligated to do so.

We strongly advise you to double-check your shipping and/or billing address during checkout and after making your purchase. If you made a mistake filling in your shipping information, please contact us promptly at graceliajewelryofficial@gmail.com

If we have already sent out the package to the wrong address provided by you, we regret to inform you that we are not obligated to send another package to the correct address.

Return and Refund Policy

You may request a refund within 30 days of receiving your item. All returns must be authorized by us before being sent back. You are responsible for return shipping costs and ensuring the item is in its original unused condition. Gracelia Jewelry cannot be held responsible for delayed or lost packages. An email notification will be sent upon receiving the package, and once approved, refunds can take between 2-7 days to appear back in your payment account.

Please note that we cannot refund purchases to a different payment method. Warranty will be void if products are damaged due to improper use.

Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

Limitations of Liability

In no case shall Gracelia Jewelry be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Mobile Terms of Service

The Gracelia Jewelry mobile message service (the "Service") is operated by Gracelia Jewelry (“Gracelia Jewelry”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Gracelia Jewelry’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Gracelia Jewelry through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Gracelia Jewelry. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Gracelia or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Gracelia Jewelry mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Instagram @graceliajewelry.official or email graceliajewelryofficial@gmail.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

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